Return Policy

Returns and exchanges are made within 14 days of receiving your order. For redirection, you can reach [email protected] via e-mail or from the ‘Contact’ field on the website.

All taxes and costs incurred in changes and returns, belong to the customer. Responsibility for items lost by mail during return and exchange is not accepted.

To begin your return, email [email protected] with subject line: RETURN REQUEST: ORDER XXXXX. Please wait for our confirmation email.

To begin your exchange, email [email protected] with subject line: EXCHANGE REQUEST: ORDER XXXXX. Please wait for our confirmation email.

Instructions will be sent upon approval. Once we receive the email, please allow 3-7 business days for Live2Test to process the return or exchange.